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Contract Terms and conditions

All services purchased from Trinitytreeyoga Ledbury will be preceded by the applicant acknowledging, by way of completing a health assessment form, that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time.

By joining our classes, you confirm that you are physically fit for your yoga class and that you will notify your yoga instructor if your medical condition changes. You also confirm that you have informed your yoga instructor of any medical conditions, injuries or medication you are taking, that could affect your practice or that could affect other participants in the class. You will also notify your yoga instructor of any changes to your health that could affect your practice. Please do notify your teacher if you are pregnant or if you have recently delivered a baby. Not all classes are suitable for the prenatal and postnatal period, so please enquire to make sure your class is appropriate.

Trinitytreeyoga will not compensate for any loss or damage suffered due to

(i) your own fault;
(ii) a third party unconnected with our provision of services under this agreement; or
(iii) events which neither we nor our suppliers could have foreseen or forestalled even if we had taken all reasonable care.

Any lost property handed-in will be retained and should be claimed within a 2 week period.

If we terminate your agreement for any serious reason we reserve the right to retain a proportion of the money which you have paid to us under this agreement to cover any reasonable costs we have incurred as a result.

As a customer you agree to comply with the rules of the studio relating to opening hours, use of the facilities and conduct. We may make reasonable changes to these rules at any time provided we give advance notice of the changes.

Details of the Studio’s current timetable and facilities are displayed on our website. We may sometimes need to change opening hours, the schedule of classes or facilities available. If we need to do this we will, where reasonably possible, display notices and/or update our website notifying you of the change at least 2 weeks beforehand. If we make significant changes to the opening hours or facilities available, you can cancel your agreement and we will refund you for any part of your fee for the period since the change was in force.

To register or purchase from the Trinitytreeyoga Ledbury online booking system, you must be over eighteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.

 
Termination and cancellation policy

You may cancel (online. email or by telephone) booked classes up to two hours before the stated class start time. Failure to do so on 2 occasions in any given month will result in the removal of your advance booking privileges for one full month.

* When booking a class your space can only be confirmed when you have paid in full. Should you be unable to attend a booked class you should cancel or reschedule online or via email or phone up to two hours before stated class start time. Missed (or late cancelled) classes are non refundable.

* For other agreements, including workshops and special events, transfers to another person or refunds will only be considered in exceptional circumstances such as a critical medical health condition or forced relocation outside of Herefordshire.

*All class passes are nominal and belong to the client  and cannot be transferred to another person.

Distance Selling
* Consumer law allows you to change your mind and request a refund if you have purchased a service online or over the phone (but not in person) within 14 days of date of purchase. However, if you make use of a service before within 14 days, this ‘cooling off period’ is deemed to have expired and you are not entitled to change your mind and request a refund. Making use of a service includes booking into a specific class or event, whether you attend or not.

Drop In Class

Passes
* Passes are for classes at Trinitytreeyoga studio(s) only

* Passes paid for in advance cannot be refunded due to non-enjoyment and/or illness.  No exceptions will be made, except in the case of a medical condition. A doctor’s note will be required. No partial refund will be made for unused classes. Trinitytreeyoga may upon discretion put the outstanding classes on hold until the student is well enough to practice again. We do not offer extensions on special offers or promotions.

*A 6 week pass entitles the student to attend six classes in six weeks only from the date of purchase. Classes cannot be carried over beyond this period. They will only be extended for one month for a £10 admin fee.

* A Mum2Byoga or Mummy&Me or Me-Time 4 week pass entitles the student to attend four classes in five weeks only from the date of purchase. Classes cannot be carried over beyond this period.This pass cannot be transferred to other types of classes. They will only be extended for one extra month for a £10 admin fee

* A 10 week class pass entitles the student to attend ten classes within four months of the date of purchase only. Classes cannot be carried over beyond this period.

Private Tuition

* We have a 24-hour cancellation policy for all private tuition. Cancellations prior to 24 hours will result in a credit towards a future private class based on availability. Cancellations within 24 hours will not be refunded except in the case of a medical cancellation. A doctor’s note will be required.

Complaints, Compliments & Comments

* Should you wish to make a complaint or comment, or give a compliment, please email [email protected]  We aim to respond within 5 working days.
 
Privacy Policy

Trinitytreeyoga ("we") respects your privacy and values the trust you place in us when you share your personal information with us. This policy sets out how we, as data controller, collect and use your personal information why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information, that may arise from you buying and using our products and services.
This policy will be changed from time to time but if we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.
If you have any questions or need any further clarity please get in touch with our Data Protection Officer: [email protected]

Summary
We collect certain types of information from, or about, you throughout our interaction with you. This information often consists of things like your name, address, and contact details, but can also include health and medical information. We use this information for the activities we have listed in the table below, including in order for us to provide our services; comply with legal and regulatory obligations; for marketing and reporting purposes; prevention of fraud and investigation of complaints














 
































Information we share
There are certain circumstances where we may transfer your personal data to, contractors and to other third parties. Some examples of when your personal information is transferred to other third party organisations are as follows:

·         We may share your information with certain contractors. They are always required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.
·         If we're required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the solicitors; Insurance Companies – or to defend any legal claims.
·         Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

Where your information will be held
We store our information on hard drives and as filed hard copies and would be only shared within European Commission. The transfer of anyinformation which is outside the European commission is therefore governed by a contract including standard contractual clauses (SCCs) approved by the European Commission. This may be the case of a third party payment system which stores information in Cloud base storage.

When you provide us with this information you are consenting that we may collect and use it in the way we've set out.
We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you've still got an active account or any outstanding debt with us or have interacted with recent offers. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

Your rights
You may have certain rights in relation to your information including a right to access or to correct the information we hold on you. Some of these rights will only apply in certain circumstances however, such as the right to be forgotten or the right to request that we move your information to another company. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute. If you would like to exercise, or discuss, any of these rights, please contact the Data Protection Officer.

·         You can remove consent, where you have provided it, at any time, as well as update any of your opt-in marketing preferences by phoning us on 07415507266 or emailing  [email protected], logging into your account on Smoothbook, by following this  link.
·          
·         You can ask us to confirm if we are processing your information.
·         You can ask for access to your information.
·         You can ask to correct your information if it's wrong.
·         You can ask us to delete your information.
·         You have a right to be forgotten and you can ask that our systems stop using your information.
·         You can ask us to restrict how we use your information.
·         You can ask us to help you move your information to other companies.
·         You can ask us to stop using your personal information, but only in certain cases.
·         You have the right to complain to the relevant supervisory authority.

Security and Accuracy
We are committed to keeping your personal information safe. We've got physical, technical and administrative measures in place to prevent unauthorised access or use of your information and we ensure that we comply with our own internal security policies. We also require that our suppliers protect such information from unauthorised access use and disclosure.
We will also routinely refresh our information to ensure we keep it up-to-date.



What we collect
​This category of information we collect about you includes:
How we use it
We use this information for certain activities, including to:
Why we use it
We use this information because:
Information that you give us in order for us to set up and manage our service
Your contact details including: your name, address, email address;

·  Information about you such as gender; age; marital status.
Consumption data and attendance information.
Provide our products and services;
·         Take payment from you and for all other billing purposes; 
·   Onboard you as a client;
·   Help us to facilitate all requirements in order to carry out services
·   To tell you about the different services we could offer you, including different payment methods and classes.

We have a legitimate business interest to:
- Ensure that we can onboard you as a student and manage your services throughout;
- Tell you about the various products and services we can offer
Information when you communicate with us whether in person, through our website or via email, over the phone, through social media or via any another medium, including:
 Your contact details;
·   The details of your communications with us;
·  The details of our messages to you; 
·  Your marketing preferences;
Marketing information; 
·   Metering information
Answer any issues or concerns;
·    Monitor customer communications for quality and training purposes;
·   Develop new services; 
·   Improve our services;
·   Personalise our service;
·   Deal with any complaints;
·   Assist with fraud investigations

We have a legitimate business interest in:
·   Understanding customer feedback and in responding to customer communications in a consistent manner;
·   Ensuring that we are better able to personalise our offers to you;
·   It is necessary to perform the contract;
·   In addition to the above, where we have obtained your consent to use the data in this explicit way, then we can rely on that consent.
Information that we collect incidentally from other sources or public sources, including: 
 Information presented on our social media or wider media platforms such as Facebook or Instagram
·  Information collected by security systems;
·  Information provided by Insurance companies, solicitors
Maintain market awareness;
·   Build and maintain social media branding, and our Branding in general;
·  Deal with complaints received;
·   Address subject access requests;
·   Check and confirm validity and maintain accuracy of data we hold in our systems about you.
We have a legitimate business interest in:
·  Providing security over our business; 
·  Maintaining a public profile within the media; 
·  Resolving customer’s complaints;
·   Maintaining the accuracy of data we hold; 
·  In addition to the above, where we have obtained your consent to use the data in this explicit way, then we can rely on that consent.
How we use cookies

Trinitytreeyoga.co.uk Cookies

This section tells you how we use cookies and how you can manage them

What are cookies?
Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you.
Trinitytreeyoga.co.uk does not use cookies to collect or store Personally Identifiable Information (PII).

How to control the use of cookies
If you wish to restrict or block cookies set by this Website, or any other website, you can do this through your browser settings. The "Help" function within your browser should give details of how to do this. Alternatively, you can find more details on how to control or delete cookies at www.allaboutcookies.org
Please note that you may not be able to use many of the services on our Website or Apps or other websites without cookies.

How Trinitytreeyoga.co.uk uses cookies
Our website currently uses cookies and some of our third party suppliers use our Website to set cookies on our behalf for internet marketing and performance optimisation. While on this Website your web browser may interact with content from different servers and therefore cookies from other sources may be set on your computer during a visit to this site.

Optimizely cookies
Trinitytreeyoga.co.uk uses Optimizely cookies to store information about your visit to our site, helping us understand how our site is being used. We use this information to show you different content that best fits your needs, as well as allowing us to test what type of content is most popular, thus improving the user experience. All information is anonymous. These cookies do not identify you as an individual.

Google Analytics Cookies
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Google Analytics Opt-out Browser Add-on:  http://tools.google.com/dlpage/gaoptout

Trinitytreeyoga reserve the rights to add/delete or amend these terms and conditions from time to time and will publish any changes to all affected

 
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This cookie name is asssociated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. The new service reduces the reliance on cookies in general, and only sets this and one other - _gat, although Google also say data can be collected without setting any cookies. This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. sed to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes. The main purpose of this cookie is: Performance

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.


This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.


This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is not used in most sites but is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. Where it is seen as a Persistent cookie it is therefore likely to be a different technology setting the cookie.
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This cookie is set by Google Analytics. According to their documentation it is used to throttle the request rate for the service - limiting the collection of data on high traffic sites. It expires after 10 minutes

This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site.  See the Website Optimizer Help Center for more
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